I signed up using my own domain and updated my DNS. Why doesn't my domain work?

What you are experiencing is typically called DNS Caching. 

In order for your domain name to work with our hosting platform, it is necessary that your domain name point to our location. This is accomplished by updating your domain name's DNS information with our name servers.

After you make the update with your Domain Registrar, the Internet will not instantly recognize your new domain name information. There are hundreds of Domain Registrars and all of the modifications and new registrations need to be sync'ed with the Central DNS servers. This process will take about a day.

Therefore, if you run a "whois" check on your domain name, it may be properly updated using the Whois offered by your Domain Registrar. However, if you try another registrar, you will see your previous information - because the central DNS has not been updated yet.

After the Central DNS is updated, the Internet will not instantly recognize your new domain name information. You may notice that even though your Whois lookup search using various Registrar's Whois lookup tools may yield the properly updated name server information, yet your domain is still not recognized in your brower.

In order to speed up, facilitate web surfing, and reduce the stress on the Central DNS servers, all Internet Service Providers maintain their own local DNS cache. Therefore, even if the Central DNS servers has been updated with your domain's new name servers, the ISPs local DNS servers still cache your old information. Therefore, users of the ISPs network will still be taken to your previous location.

Each ISP has their own schedule to update their local DNS. Therefore, it takes about 1-3 days for your new domain name location to propogate through the entire Internet. You may notice that some users will be taken to your new location at SeekDotNet, while others will be taken to your previous location.

This DNS Caching period is just part of the Internet and is out of your and our control. You will need to wait for a few days and your domain name will be fully functional.

NOTE: Mail servers will also send emails that use your domain name to different locations depending on the local DNS cache it is looking at. Therefore, it is possible that you may not get all your email during this DNS caching period.

NOTE: In the meantime, you can use the temporary ftp address to upload your files and your temporary url to view your site, while you are waiting for the DNS Caching period to finish.

Was this answer helpful?

 Print this Article

Also Read

Will my domain work both with the 'www' and without it?

Yes, you can access your site using both www.domain.com, and domain.com.

Can I sign up for a web hosting account without a domain name?

No, currently you must specify a domain name when signing up for web hosting services. You...

I signed up as a domain transfer. How do I update my domain's DNS?

The customer owns an existing domain name and signed up for hosting services as a domain...

How can I find out who my Domain Registrar is?

You can perform a 'whois' search on your domain. There are many places on the web to perform a...

General ASPWebHosting.com.au DNS Server Information

Name Servers for old control panel: Primary Name Server : NS1.ASPWebHosting.com.au Secondary...